Refund and Cancellation Policy

Refund and Cancellation Policy

Last updated on 20-12-2023 12:47:26

Touchcloud Technologies Private Limited strives to provide products/services of the highest quality.

  1. Refund Policy:

Please contact us within 24 hours of receiving the product/service using the channels as provided on the product.

Refunds will be considered under the following circumstances:

  • Failure in processing of the payment through our payment gateway services.
  • Any difference in charges between calculated and actuals, subject to verification and discretion at our end.
  • Technical issues faced during a particular session of the usage of the product/service, subject to our discretion.
  • Refunds will be issued in the original form of payment, depending on the circumstances.
  • In case the Website or Payment gateway’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
    • In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Website via customer care to confirm payment.
    • In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
  • However, refund for multiple payment, if any, even after the above precaution against the same order shall be refunded in full without deduction of the transaction charges as mentioned above. The Website shall only retain the cost of one single order as intended to be placed by the User.
  1. Process for Refunds:

To request a refund, please contact our team using the support section of the product and details of the issue.

We may request supporting documentation, such as photos of damaged items, to process your refund.

Refunds if approved will be processed within 7 to 10 business days of approval.

  1. Exclusions:

Certain products/services may be non-refundable or have specific conditions for return. These exclusions would be communicated at the time of purchase.